Return & Warranty Policy
Thank you for shopping with us. We value your trust and are committed to providing quality products and excellent service. Please read our Return & Warranty Policy carefully before making your purchase.
Returns
We do not accept returns or offer refunds for any products once a purchase has been completed. All sales are final.
Please ensure that you review product descriptions, specifications, and compatibility details before placing your order. If you have any questions prior to purchasing, feel free to contact our customer support team for assistance.
Faulty Items and Warranty Claims
We stand by the quality of our products. If an item develops a fault within the warranty period, it will be repaired or replaced at our sole discretion.
Warranty Coverage
-
Only products within the stated warranty period are eligible for repair or replacement.
-
The warranty covers manufacturing defects and faults not caused by misuse, physical damage, or unauthorised modifications.
Making a Warranty Claim
To file a warranty claim, please follow these steps:
-
Contact our support team by filling out the contact form on our website and selecting the “Support” option from the Department dropdown.
-
Provide your proof of purchase (e.g., receipt or order number).
-
Describe the issue clearly and include relevant photos or videos, if possible.
After reviewing your claim, we will determine whether the item qualifies for repair or replacement and provide you with the next steps.
Important Notes
-
We reserve the right to inspect the faulty item before approving a repair or replacement.
-
Shipping costs associated with warranty claims may be the responsibility of the customer unless otherwise stated.
-
Items found to be damaged due to misuse or unauthorised repairs will not be covered under warranty.
Contact Us
If you have any questions about our Return & Warranty Policy, please contact us at:
Phone: +23480999777040
Address: Suite C08, Efab Mall Extension, Area 11, Garki 2, Abuja, Nigeria.